Delivery & Returns

Delivery

  1. Where do we deliver?

  2. How much is shipping?

    We ship to the majority of Europe, prices vary depending on your location. Please refer to the table below to determine your shipping costs.

    *Please note that Monaco is not classed as within the EU and therefore may be subject to taxes and duties, Catherine Deane are not responsible and has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary.

  3. What is the shipment process?

    We use DHL for all delivery and returns and orders will usually be processed within 24 hours from when the order is placed Monday – Friday. Orders placed on the weekend will be processed and shipped on the next business day. UK Bank Holidays are classed as a weekend day.

    All orders will be received between 1 – 5 working days and will require a signature for delivery. If you are not at the designated address on the day of delivery you will receive a card with instruction on how to retrieve your order. 

    All deliveries and returns are insured whilst being shipped until they are signed for, the items then become your responsibility. If you are returning an item for a refund the items are insured by us from the moment they are collected by our designated courier.

  4. Can I track my order?

    Yes. You will receive your DHL tracking number within your confirmation email. Simply visit DHL.com to track your order.

Returns

  1. What is your returns policy?

    We are committed to ensuring that you receive the highest quality items from Catherine Deane. However, if you need to return your online purchase for any reason we offer refunds on all items. Items must be unworn and must be returned with the original packaging to ensure you receive a full refund.

    We offer a free of charge returns service, simply click here to book your return with us. Your returns booking must be made within 14 days of receiving your order, failure to book in your return within this time will result in us being unable to refund you. 

    We can only offer refunds on online purchases. Purchases made via our bridal showroom are non-refundable. 

  2. Is there a charge to return my order?

    We offer a free of charge returns service, simply click here to book your return with us. Your returns booking must be made within 14 days of receiving your order, failure to book in your return within this time will result in us being unable to refund you. 

  3. How do I get a refund?

    To get a refund simply pack up the item(s) that you want to return in all original packaging. If you are keeping a Catherine Deane Bridal dress or gown and only received one Catherine Deane Bridal box, then you may keep that box as our gift to you to store your dress in after your big day, simply send back your additional items for return within the clear bags supplied and the outer box your order arrived in.

    You will then need to book a return via our free collections service. Click here to book your return.  

  4. How do I book a free collection?

    Book a return via our free collections service. Click here to book your return.

    Don't forget, to get a refund simply pack up the item(s) that you want to return in all original packaging. If you are keeping a Catherine Deane Bridal dress or gown and only received one Catherine Deane Bridal box, then you may keep that box as our gift to you to store your dress in after your big day, simply send back your additional items for return within the clear bags supplied and the outer box your order arrived in.